AWS Managed Services — 24/7 Operations & Support
Running AWS is a full-time job your team should not have to do. Patching EC2 instances, responding to CloudWatch alarms at 2 AM, managing IAM policies, and optimising costs across 200+ services requires dedicated expertise that most organisations cannot hire fast enough. Opsio's AWS managed services handle day-to-day operations, security, and optimisation so your engineers focus on building products — not managing infrastructure.
Trusted by 100+ organisations across 6 countries
24/7
Monitoring & Response
99.9%
Uptime SLA (Standard)
FinOps
Cost optimisation
15 min
P1 acknowledgement, 24/7
What's Included
24/7 Monitoring & Incident Response
Continuous monitoring of EC2, RDS, ECS, Lambda, and all AWS services using CloudWatch, custom metrics, and synthetic checks. Automated alerting with human investigation and resolution within SLA. Root cause analysis for every incident.
Patching & Maintenance
Scheduled patching of OS, middleware, and application dependencies across your AWS fleet. Automated testing in staging environments before production deployment. Compliance-window adherence for regulated environments.
Security Operations
GuardDuty threat detection, Security Hub compliance monitoring, IAM access reviews, security group auditing, and encryption enforcement. CIS AWS Benchmark alignment with continuous drift detection and remediation.
Cost Optimisation
Monthly cost reviews with right-sizing recommendations, Reserved Instance and Savings Plan management, S3 lifecycle policy enforcement, and unused resource cleanup. Savings typically begin within the first quarter.
Backup & Disaster Recovery
Automated backup management using AWS Backup with cross-region replication, retention policy enforcement, and quarterly recovery testing. RPO and RTO validation against your business continuity requirements.
Free consultation
Talk to an expert about AWS Managed Services
Tell us briefly what you need. A specialist replies within one business day — free and without obligation.
- Reply within one business day
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- Certified cloud engineers
For us at Löfbergs, cybersecurity and compliance are a natural part of how we operate. The new EU NIS2 directive and Swedish Cybersecurity Act make it even more important to stay ahead. That is why we value our partnership with Opsio — their expertise and local presence give us the confidence and reliability our business-critical systems demand.
Löfbergs
Löfbergs Lila AB · Löfbergs
Two enterprise security platforms. Included free.
Others pay a fortune for continuous vulnerability monitoring and a unified security-and-cost workspace — and then pay again for the people to run them. Every Opsio managed-cloud customer gets both, at no extra cost, with our engineers acting on what they surface.
SeqOps
Continuous vulnerability monitoring across your entire cloud & server estate — always on, never in the way.
- Every vulnerability, misconfiguration & exposure found continuously across AWS, Azure, GCP, Windows & Linux
- AI ranks findings by real risk, so effort goes where it matters
- Continuous compliance scoring: NIS2 · ISO 27001 · GDPR · PCI · HIPAA
- Read-only — collects security metadata, never your data
Opsio Shield
One intelligent workspace that unifies security posture, compliance scoring and cloud cost — so nothing hides between tools.
- Security posture, compliance score & multi-cloud spend on one live dashboard
- Cost anomalies & budget overruns caught before the invoice lands
- Auto-generated compliance evidence & vulnerability reports
- Encrypted secrets, mandatory MFA & row-level isolation by design
It's simply part of being an Opsio managed-cloud customer.
What are AWS Managed Services?
AWS Managed Service is a fully outsourced model of cloud operations in which a specialist partner assumes responsibility for provisioning, monitoring, security, patching, and cost optimisation of an organisation's AWS environment on an ongoing basis. Enterprises adopting this model gain 24×7 operational cover without building large in-house SRE teams, freeing internal resources for product development and revenue-generating initiatives. In India, compliance-intensive sectors such as BFSI must align cloud deployments with RBI cloud guidelines and MeitY frameworks, making a governed managed-service engagement particularly valuable. Opsio, an AWS Advanced Tier Services Partner, delivers these capabilities from its ISO 27001-certified delivery centre in Bangalore (Opsio Private Limited), with workloads running across AWS ap-south-1 Mumbai and ap-south-2 Hyderabad regions to satisfy data-residency requirements. The engagement typically spans infrastructure-as-code automation, CloudWatch observability, reserved-instance planning to reduce INR spend, and readiness support for DPDPA 2023 data-protection obligations, providing enterprises a predictable operational model at scale.
Let Experts Run Your AWS Infrastructure
AWS provides the building blocks — but operating those blocks reliably at scale requires constant attention. CloudWatch alerts fire at 3 AM when an RDS instance hits storage limits. Security patches need testing and deployment across dozens of EC2 instances within compliance windows. IAM policies drift as developers create overly permissive roles to unblock themselves. S3 buckets accumulate data without lifecycle policies. The operational burden grows linearly with your AWS footprint, and the talent market for experienced AWS engineers remains fiercely competitive. Opsio's AWS managed services take operational responsibility for your AWS environment with contractual SLAs. Our operations team monitors infrastructure health 24/7 using CloudWatch, CloudTrail, GuardDuty, and custom dashboards. We handle patching, backup verification, security incident response, capacity planning, and cost optimisation as an ongoing service — not reactive break-fix. Every action is documented, every change follows your approved change management process, and every incident produces a root cause analysis.
Our managed service model scales with your needs: from basic monitoring and alerting for small environments to full operational management with architecture evolution for enterprise workloads. We use Terraform for all infrastructure changes, ensuring reproducibility and audit trails. Monthly operations reviews cover uptime, incidents, security posture, cost trends, and recommendations for improvement. Featured reading from our knowledge base: Managed IT Support for Business Efficiency, How Do Service Providers Support Business Operations?, and Efficiently Manage Operations with our DevOps Managed Service – Opsio. Related Opsio services: IT Managed Service Provider — End-to-End IT Operations, Cloud Managed IT Services India — Your Cloud, Our Operations, 24/7 Managed Troubleshooting & Incident Response India, and GCP Managed Services — Your India Data & AI Operations Team.
Ready to get started?
Why Choose Opsio for Cloud Services
SLA-backed operations
Contractual uptime and response time SLAs with service credits on every tier. 99.9% availability and 15-minute incident response under SLA, 24/7.
Infrastructure as Code
All changes managed through Terraform — fully auditable, reproducible, and version-controlled. No manual console changes in production.
Proactive, not reactive
Capacity planning, security hardening, and cost optimisation are ongoing activities — not responses to outages and overspend.
Transparent reporting
Monthly operations reviews covering uptime, incidents, security, costs, and improvement recommendations. No black-box management.
Not sure yet? Start with a pilot.
Begin with a focused 2-week assessment. See real results before committing to a full engagement. If you proceed, the pilot cost is credited toward your project.
Our 4-Phase Delivery Process
Operations Assessment
Audit your current AWS environment, operational processes, monitoring gaps, and security posture. Deliverable: operations readiness report. Timeline: 1-2 weeks.
Onboarding & Tooling
Deploy monitoring agents, configure CloudWatch dashboards, set up alerting, and establish Terraform state management. Integrate with your ticketing system. Timeline: 2-3 weeks.
Managed Operations
24/7 monitoring, incident response, patching, security operations, and cost optimisation as an ongoing managed service. SLA enforcement begins. Timeline: Ongoing from week 4.
Monthly Reviews & Evolution
Monthly operations reviews with metrics, incident analysis, cost reports, and architecture improvement recommendations. Quarterly roadmap planning. Timeline: Ongoing.
Key Takeaways
- 24/7 Monitoring & Incident Response
- Patching & Maintenance
- Security Operations
- Cost Optimisation
- Backup & Disaster Recovery
Related Services
AWS Managed Services — FAQ
What do AWS managed services include?
Opsio's AWS managed services include 24/7 infrastructure monitoring and incident response, OS and middleware patching, security operations (GuardDuty, Security Hub, IAM reviews), backup management and DR testing, cost optimisation, and monthly operations reporting. All infrastructure changes are managed through Terraform with full audit trails. We cover EC2, RDS, ECS, EKS, Lambda, S3, CloudFront, and all commonly used AWS services.
How much do AWS managed services cost?
Pricing depends on the size and complexity of your AWS environment. Managed services typically run 10-15% of your monthly AWS spend, with a minimum engagement of $3,000 per month. For an environment with $30,000-$100,000 monthly AWS spend, managed services range from $4,000-$12,000 per month. Regular FinOps reviews typically find savings that offset part of the management fee.
Do we lose control of our AWS environment?
No. You retain full access to your AWS accounts and can make changes at any time. Opsio operates as your operations team — following your change management processes, escalation procedures, and approval workflows. We use shared Terraform repositories so every change is visible and reviewable. You decide the level of autonomy we have, from full operational management to advisory-only monitoring.
How fast does Opsio respond to AWS incidents?
Our SLA commits to initial response within 15 minutes for critical incidents and 30 minutes for high-priority issues, 24/7/365. Average actual response time is 8 minutes for critical alerts. Automated runbooks handle common scenarios (disk full, high CPU, failed health checks) in seconds. Human engineers investigate complex incidents and provide root cause analysis within 4 hours of resolution.
Can Opsio manage our multi-account AWS environment?
Yes. We manage multi-account environments using AWS Organizations and Control Tower with consolidated monitoring, centralised security policies, and cross-account access management. Our Terraform modules support multi-account deployments with consistent networking, security, and compliance configurations. We manage environments ranging from 3 to 50+ AWS accounts.
Still have questions? Our team is ready to help.
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