Cloud uptime,
backed by a contractual SLA.
Proactive infrastructure and application monitoring with 24/7 troubleshooting across AWS, Azure, and Google Cloud.
- 99.99%
- Uptime, top tier
- <15 min
- Critical response
- 24/7
- Monitoring and on-call
Get your free SLA assessment
2 minutes, no obligation. A specialist replies within one business day.
Trusted by teams running production workloads
Certified and operating across the major public clouds, plus on-prem and hybrid estates, under one accountable SLA.
Reliability fails in the gaps no single team owns
Most outages are not caused by exotic failures. They are caused by gaps no single team owns: alerts nobody triaged, a cloud provider plan that covers the platform but not your application, and on-call rotas stretched past their limit.
The cost of an outage rarely shows on a dashboard until revenue, SLAs to your own customers, and trust have already taken the hit.
Unfiltered monitoring buries the one alert that matters under hundreds that do not. Detection slips, and mean time to resolve climbs.
AWS, Azure, and Google support the infrastructure they run. Your application, its dependencies, and its uptime stay your responsibility.
One control plane across every environment
Your workloads stay where they are. Opsio sits across them with a single monitoring and response layer, governed by one SLA.
Your environments
Public cloud, on-prem, and hybrid estates, monitored as one.
Opsio control plane
- Tuned monitoring, infra and application
- Severity triage against the SLA
- 24/7 troubleshooting and escalation
What you get
- Uptime SLA up to 99.99%
- Contractual response times on every tier
- Root-cause analysis and monthly reporting
Integrates with your existing stack
A reliability partner, not just a dashboard
Three commitments that keep production workloads healthy and your revenue protected, each backed by the SLA.
Infrastructure Monitoring
Continuous visibility into the platform layer across every account, region, and subscription, with thresholds tuned to your workloads rather than vendor defaults.
- Compute, storage, network, and managed-service health
- Capacity, saturation, and cost-anomaly signals
- Configuration drift and reliability risk detection
Less unplanned downtime
Application Monitoring
End-to-end application performance monitoring so a slow dependency, a bad release, or a creeping error rate is caught before your users feel it.
- Latency, error-rate, and throughput baselines
- Synthetic checks on critical user journeys
- Release and deployment health tracking
Faster incident resolution
24/7 Troubleshooting
A named engineering team responds around the clock under contractual response times, working from runbooks built for your environment, not a generic queue.
- Defined severity response times, the same on every tier
- Clear escalation paths to senior engineers
- Root-cause analysis on every major incident
Protected revenue and reputation
Defined response times, by severity
Every incident is classified against the SLA, so the response matches the business impact rather than the loudest alert.
Service down or severe customer-facing impact
Major function degraded, no full workaround
Minor degradation with a viable workaround
Question, request, or cosmetic issue
Uptime is set per tier in the contract: 99.9% on Standard, 99.95% on Business and 99.99% on Mission-Critical. The response times above are the same on every tier, and service credits apply on every tier.
What your SLA covers
Fourteen areas, written into the agreement
Every commitment is explicit, measurable, and reported against, grouped into four areas of coverage. No vague promises, no hidden gaps.
- 14
- Areas covered
- 4
- Coverage themes
- Monthly
- SLA reporting
Availability & performance3
Monitoring
Continuous monitoring ensures cloud systems, applications, and services are tracked for performance, availability, and issues.
Uptime / Availability
Availability defines the uptime SLA percentage and expectations for keeping cloud services continuously operational.
Performance Management
Performance management ensures systems meet agreed speed, capacity, latency, and resource usage expectations continuously.
Incident response & support5
24/7 Troubleshooting
Around-the-clock troubleshooting ensures incidents are investigated, prioritized, and resolved quickly to reduce business impact.
Support
Support defines how customers receive help, response times, escalation paths, and communication during service issues.
Incident Response Time
Response time defines how quickly the provider acknowledges incidents after customers report or systems detect problems.
Resolution Time
Resolution time is tracked and reported for every incident, by severity, urgency, and business impact.
Escalation Process
Escalation processes define when incidents move to higher support levels or management for faster decisions.
Resilience & recovery3
Backup and Restore
Backup and restore commitments ensure data can be recovered after deletion, corruption, failure, or disaster.
Disaster Recovery
Disaster recovery defines how cloud services are restored after major outages, failures, or regional disruptions.
Maintenance Windows
Maintenance windows define planned service interruptions, notification requirements, timing, and expected customer impact clearly.
Security & governance3
Security Management
Security management covers protection, patching, access controls, vulnerability handling, and ongoing risk reduction activities.
Change Management
Change management controls how updates, upgrades, and configuration changes are planned, approved, and communicated.
Reporting
Reporting provides regular SLA results, incident summaries, availability statistics, and improvement recommendations to the customer.
How we operate
A clear path through every incident
From detection to a reported root cause, the same disciplined lifecycle runs behind every commitment in your SLA.
Monitored around the clock
- 1
Detect
Tuned monitoring across infrastructure and application layers surfaces real signals and suppresses the noise that hides them.
- 2
Triage
Each incident is classified by severity against the SLA, so the response matches the business impact rather than the loudest alert.
- 3
Respond
A named engineer acknowledges within the contractual window and works the incident from a runbook built for your environment.
- 4
Resolve
We restore service, escalating to senior engineers when needed, and keep your stakeholders informed throughout.
- 5
Review and report
Major incidents get a root-cause analysis, and you receive regular reporting on availability and performance against every commitment.
Why a managed SLA beats the alternatives
In-house on-call and cloud provider support both leave gaps. One accountable SLA closes them.
| Capability | In-house on-call | Cloud provider support | Opsio managed SLA |
|---|---|---|---|
| Contractual 24/7 coverage | Depends on headcount | Paid premium tiers | Included |
| Contractual response times | Not included | Limited | Included |
| Application-level troubleshooting | Included | Not included | Included |
| One SLA across AWS, Azure, and GCP | Per team | Not included | Included |
| Proactive monitoring of your stack | If resourced | Not included | Included |
| Root-cause analysis and reporting | Ad hoc | Not included | Included |
| Predictable monthly cost | Not included | Usage-based | Included |
Built for teams that cannot afford downtime
Real engineers accountable under your SLA, with clear numbers and reporting your leadership can take to the board.
- A named team that knows your environment
- Response times and restoration reported every month
- One partner across AWS, Azure, GCP, on-prem, and hybrid
Mission-Critical uptime SLA, reported monthly, with service credits on every tier.
- 99.99%
- Mission-Critical uptime SLA
- 24/7
- Monitoring and on-call
- 15 min
- P1 acknowledgement SLA
- 3 clouds
- AWS, Azure, and GCP
Certifications and partnerships
“For us at Löfbergs, cybersecurity and compliance are a natural part of how we operate. The new EU NIS2 directive and Swedish Cybersecurity Act make it even more important to stay ahead. That is why we value our partnership with Opsio — their expertise and local presence give us the confidence and reliability our business-critical systems demand.”
“Opsio's focus on security in the architecture setup is crucial for us. By blending innovation, agility, and a stable managed cloud service, they provided us with the foundation we needed to further develop our business.”
“Our AWS migration has been a journey that started many years ago, resulting in the consolidation of all our products and services in the cloud. Opsio, our AWS Migration Partner, has been instrumental in helping us assess, mobilize, and migrate to the platform, and we're incredibly grateful for their support at every step.”
“For us at SAVR, trust, security, and scalability are fundamental to delivering a modern investment platform that challenges traditional fund pricing. When selecting a partner, we needed deep cloud expertise, a proactive security mindset, and a team we could rely on as we scaled. Opsio has been a trusted partner for our mission-critical infrastructure, supporting our journey with strong technical capabilities. Our collaboration gives us confidence that our platform remains resilient and secure, as we grow from here.”
Questions teams ask before signing
If your question is not here, the free assessment is the fastest way to a precise answer.
How is the service priced?
Pricing is based on the scope of your environment, the cloud platforms covered, and the SLA tier you need. After the free assessment we give you a fixed monthly figure with no usage surprises. There is no obligation to proceed.
Which cloud platforms do you support?
We support AWS, Microsoft Azure, and Google Cloud Platform, including multi-cloud and hybrid setups. One SLA and one accountable team covers all of your platforms, so you are not coordinating across separate vendors or support plans.
What response times does the SLA commit to?
Response times are written into the SLA by incident severity and are the same on every tier: P1 incidents are acknowledged within 15 minutes, 24/7, with action started within 60 minutes; P2 within 30 minutes, with action started within 4 hours; P3 within 4 business hours. Restoration is tracked and reported for every incident, and performance against the SLA is reported every month.
Do you work with our existing monitoring and tools?
Yes. We are tooling-agnostic and integrate with your existing observability stack where it makes sense, or stand up monitoring where there are gaps. The goal is coverage and signal quality, not forcing a rip-and-replace of tools that already work for you.
How long does onboarding take?
Most environments are fully onboarded within two to four weeks. We connect monitoring, define escalation paths, and validate alerting before the SLA goes live, so coverage starts cleanly rather than on day one of a half-configured setup.
What happens if the SLA is missed?
Every SLA defines what happens when a commitment is missed, including escalation, root-cause analysis, and service credits, which apply on every tier with the terms set out in the contract. Monthly reporting keeps performance against each commitment transparent, so accountability is built in rather than negotiated after the fact.
Get your free SLA assessment
Tell us where your workloads run. We map your risk, recommend the right SLA tier, and give you a fixed monthly figure. No cost, no obligation.
- Contractual uptime up to 99.99%, reported every month
- One SLA across AWS, Azure, and Google Cloud
- Proactive monitoring with 24/7 troubleshooting