AWS Managed Services — 24/7 Operations & Support
Running AWS is a full-time job your team should not have to do. Patching EC2 instances, responding to CloudWatch alarms at 2 AM, managing IAM policies, and optimising costs across 200+ services requires dedicated expertise that most organisations cannot hire fast enough. Opsio's AWS managed services handle day-to-day operations, security, and optimisation so your engineers focus on building products — not managing infrastructure.
Trusted by 100+ organisations across 6 countries
24/7
Monitoring & Response
99.9%
Uptime SLA (Standard)
FinOps
Cost optimisation
15 min
P1 acknowledgement, 24/7
What's Included
24/7 Monitoring & Incident Response
Continuous monitoring of EC2, RDS, ECS, Lambda, and all AWS services using CloudWatch, custom metrics, and synthetic checks. Automated alerting with human investigation and resolution within SLA. Root cause analysis for every incident.
Patching & Maintenance
Scheduled patching of OS, middleware, and application dependencies across your AWS fleet. Automated testing in staging environments before production deployment. Compliance-window adherence for regulated environments.
Security Operations
GuardDuty threat detection, Security Hub compliance monitoring, IAM access reviews, security group auditing, and encryption enforcement. CIS AWS Benchmark alignment with continuous drift detection and remediation.
Cost Optimisation
Monthly cost reviews with right-sizing recommendations, Reserved Instance and Savings Plan management, S3 lifecycle policy enforcement, and unused resource cleanup. Savings typically begin within the first quarter.
Backup & Disaster Recovery
Automated backup management using AWS Backup with cross-region replication, retention policy enforcement, and quarterly recovery testing. RPO and RTO validation against your business continuity requirements.
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For us at Löfbergs, cybersecurity and compliance are a natural part of how we operate. The new EU NIS2 directive and Swedish Cybersecurity Act make it even more important to stay ahead. That is why we value our partnership with Opsio — their expertise and local presence give us the confidence and reliability our business-critical systems demand.
Löfbergs
Löfbergs Lila AB · Löfbergs
Two enterprise security platforms. Included free.
Others pay a fortune for continuous vulnerability monitoring and a unified security-and-cost workspace — and then pay again for the people to run them. Every Opsio managed-cloud customer gets both, at no extra cost, with our engineers acting on what they surface.
SeqOps
Continuous vulnerability monitoring across your entire cloud & server estate — always on, never in the way.
- Every vulnerability, misconfiguration & exposure found continuously across AWS, Azure, GCP, Windows & Linux
- AI ranks findings by real risk, so effort goes where it matters
- Continuous compliance scoring: NIS2 · ISO 27001 · GDPR · PCI · HIPAA
- Read-only — collects security metadata, never your data
Opsio Shield
One intelligent workspace that unifies security posture, compliance scoring and cloud cost — so nothing hides between tools.
- Security posture, compliance score & multi-cloud spend on one live dashboard
- Cost anomalies & budget overruns caught before the invoice lands
- Auto-generated compliance evidence & vulnerability reports
- Encrypted secrets, mandatory MFA & row-level isolation by design
It's simply part of being an Opsio managed-cloud customer.
What are AWS Managed Services?
AWS Managed Services for AWS environments is a fully outsourced operational model in which a specialised provider assumes 24/7 responsibility for monitoring, patching, security, and cost optimisation across an organisation's AWS infrastructure. The need arises because operating AWS reliably at scale—responding to CloudWatch alarms at 3 AM, enforcing IAM governance, and managing lifecycle policies across 200-plus services—demands dedicated expertise most organisations struggle to hire and retain. Opsio delivers AWS managed services from its ISO 27001-certified delivery centre in Bangalore (Opsio Private Limited), backed by its AWS Advanced Tier Services Partner status, with a contractual 99.9% uptime SLA and an incident response target of under 15 minutes. Day-to-day operations cover CloudWatch and GuardDuty monitoring, Terraform-managed infrastructure changes, backup verification, and structured root cause analysis after every incident. Customers also benefit from cost reductions through continuous rightsizing and reserved-instance planning, reviewed monthly alongside security posture and architecture recommendations.
Let Experts Run Your AWS Infrastructure
AWS managed services are the umbrella under which Opsio's AWS operations practice runs day-to-day infrastructure on Amazon Web Services. This page is the hub: it sits at the centre of the AWS funnel and points outward to the specialised work it depends on. Pre-flight architecture and Well-Architected Reviews live on our AWS consulting services page; the cutover work — Application Migration Service runs, Database Migration Service jobs, Snowball logistics, and MAP funding — lives on AWS migration services; the landing-zone code and Control Tower automation lives on infrastructure as code management. Once a workload has been designed, funded, migrated, and codified, this page is who keeps it operating 24/7. AWS provides the building blocks — but operating those blocks reliably at scale requires constant attention. CloudWatch alerts fire at 3 AM when an RDS instance hits storage limits. Security patches need testing and deployment across dozens of EC2 instances within compliance windows. IAM policies drift as developers create overly permissive roles to unblock themselves. S3 buckets accumulate data without lifecycle policies, GuardDuty findings stack up uninvestigated, and Reserved Instance and Savings Plan coverage erodes as workload mix changes. The operational burden grows linearly with your AWS footprint, and the talent market for experienced AWS engineers remains fiercely competitive. Building the same capability internally typically requires six or more dedicated SREs, multiple AWS certifications, an on-call rotation, and a steady investment in runbook engineering.
Opsio's AWS managed services take operational responsibility for your AWS environment with contractual SLAs. Our operations team monitors infrastructure health 24/7 using CloudWatch, CloudTrail, GuardDuty, Security Hub, AWS Config, and custom dashboards layered on top. We handle EC2 and RDS patching during your approved maintenance windows, container and serverless workload operations across ECS, EKS, and Lambda, AWS Backup verification and recovery testing, IAM access reviews, security incident response, capacity planning, and ongoing cost optimisation through Reserved Instance and Savings Plan management as an ongoing service — not reactive break-fix. Every action is documented, every change follows your approved change management process and is captured as Terraform, and every incident produces a root cause analysis within 24 hours of resolution.
The managed-service economics tend to surprise prospects. Continuous right-sizing, RI/SP coverage management, S3 lifecycle enforcement, and idle-resource cleanup typically deliver cost reductions in the first quarter — see our deep-dive on AWS Savings Plans and the broader AWS Cost Explorer guide for how this works in practice. Regular FinOps reviews typically find savings that offset part of the management fee.
Our managed service model scales with your needs: from basic monitoring and alerting for small environments to full multi-account Control Tower operations with architecture evolution for enterprise workloads. We use Terraform for all infrastructure changes, ensuring reproducibility and audit trails — no console clicking in production. Monthly operations reviews cover uptime, incidents, security posture, cost trends, and improvement recommendations, with quarterly architecture reviews that surface new AWS capabilities and modernisation opportunities. The AWS Partner Network tiering — Opsio holds Advanced Tier Services Partner with AWS Migration & Modernization Competency — signals audited technical depth, customer evidence, and the operational rigour AWS itself expects from partners that run customer production workloads. Featured reading from our knowledge base: Managed IT Support for Business Efficiency, Managed IT Services for Retail: Streamline Operations, and We Offer Co-managed IT Support for Business Efficiency.
How Opsio Compares
| AWS operations capability | In-house SRE team | Generic MSP | Opsio AWS managed services |
|---|---|---|---|
| 24/7 monitoring stack | CloudWatch dashboards built ad-hoc; on-call rotation strained at 6 FTE minimum | Generic ticketing layered over CloudWatch; rarely AWS-native | CloudWatch + CloudTrail + GuardDuty + Security Hub + AWS Config with custom synthetic checks, runbook-linked alerts |
| Patching and maintenance windows | Manual EC2/RDS patching; compliance windows often missed | Patching offered but rarely tested in staging first | Automated AWS Systems Manager Patch Manager with staging validation and compliance-window adherence |
| Security operations on AWS | IAM reviews depend on senior bandwidth; GuardDuty findings backlog grows | Surface-level checks; rarely tuned per environment | Security Hub control auditing, IAM Access Analyzer review, GuardDuty triage 24/7, CIS AWS Benchmark drift remediation |
| Cost optimisation | Right-sizing happens annually if at all; RI/SP coverage erodes quarterly | Monthly Cost Explorer screenshots; little execution | Monthly RI/SP modelling, Compute Optimizer-driven right-sizing, S3 lifecycle policy enforcement, savings tracked from quarter one |
| Multi-account governance | Control Tower set up but governance drifts; SCPs rarely updated | Single-account thinking; multi-account treated as multiple ticket queues | AWS Organizations + Control Tower + Service Control Policies managed as code with quarterly governance reviews |
| Backup and DR validation | AWS Backup configured; recovery rarely tested | Backup status reports; restore tests treated as separate engagement | AWS Backup policy management with quarterly restore tests against documented RPO/RTO |
| Change management discipline | Mix of console changes and ad-hoc Terraform; drift over time | Tickets get done but rarely captured as code | Every change merged via Terraform pull request with peer review; zero production console mutations |
| AWS Partner tier and reporting | Not applicable — internal team | Often Select tier or unverified partner status | AWS Advanced Tier Services Partner with AWS Migration & Modernization Competency, monthly transparent ops reports, quarterly architecture reviews |
Ready to get started?
Why Choose Opsio for Cloud Services
SLA-backed operations
Contractual uptime and response time SLAs with service credits on every tier. 99.9% availability and 15-minute incident response under SLA, 24/7.
Infrastructure as Code
All changes managed through Terraform — fully auditable, reproducible, and version-controlled. No manual console changes in production.
Proactive, not reactive
Capacity planning, security hardening, and cost optimisation are ongoing activities — not responses to outages and overspend.
Transparent reporting
Monthly operations reviews covering uptime, incidents, security, costs, and improvement recommendations. No black-box management.
Not sure yet? Start with a pilot.
Begin with a focused 2-week assessment. See real results before committing to a full engagement. If you proceed, the pilot cost is credited toward your project.
Our 4-Phase Delivery Process
Operations Assessment
Audit your current AWS environment, operational processes, monitoring gaps, and security posture. Deliverable: operations readiness report. Timeline: 1-2 weeks.
Onboarding & Tooling
Deploy monitoring agents, configure CloudWatch dashboards, set up alerting, and establish Terraform state management. Integrate with your ticketing system. Timeline: 2-3 weeks.
Managed Operations
24/7 monitoring, incident response, patching, security operations, and cost optimisation as an ongoing managed service. SLA enforcement begins. Timeline: Ongoing from week 4.
Monthly Reviews & Evolution
Monthly operations reviews with metrics, incident analysis, cost reports, and architecture improvement recommendations. Quarterly roadmap planning. Timeline: Ongoing.
Key Takeaways
- 24/7 Monitoring & Incident Response
- Patching & Maintenance
- Security Operations
- Cost Optimisation
- Backup & Disaster Recovery
Related Cloud Insights & Articles
Snowflake Architecture Layers: How Storage, Compute, and Cloud Services Actually Separate
Snowflake's data warehouse architecture separates three layers: a database storage layer (immutable micro-partitions in cloud object storage), a compute layer…
Azure Disaster Recovery as a Service (DRaaS): Architecture, RPO/RTO, and What It Actually Costs
Azure Disaster Recovery as a Service (DRaaS) is a managed offering layered on Azure Site Recovery (ASR), Azure Backup , and a tested operational runbook.
AWS Managed Services — FAQ
What do AWS managed services include?
Opsio's AWS managed services include 24/7 infrastructure monitoring and incident response, OS and middleware patching, security operations (GuardDuty, Security Hub, IAM reviews), backup management and DR testing, cost optimisation, and monthly operations reporting. All infrastructure changes are managed through Terraform with full audit trails. We cover EC2, RDS, ECS, EKS, Lambda, S3, CloudFront, and all commonly used AWS services.
How much do AWS managed services cost?
Pricing depends on the size and complexity of your AWS environment. Managed services typically run 10-15% of your monthly AWS spend, with a minimum engagement of $3,000 per month. For an environment with $30,000-$100,000 monthly AWS spend, managed services range from $4,000-$12,000 per month. Regular FinOps reviews typically find savings that offset part of the management fee.
Do we lose control of our AWS environment?
No. You retain full access to your AWS accounts and can make changes at any time. Opsio operates as your operations team — following your change management processes, escalation procedures, and approval workflows. We use shared Terraform repositories so every change is visible and reviewable. You decide the level of autonomy we have, from full operational management to advisory-only monitoring.
How fast does Opsio respond to AWS incidents?
Our SLA commits to initial response within 15 minutes for critical incidents and 30 minutes for high-priority issues, 24/7/365. Average actual response time is 8 minutes for critical alerts. Automated runbooks handle common scenarios (disk full, high CPU, failed health checks) in seconds. Human engineers investigate complex incidents and provide root cause analysis within 4 hours of resolution.
Can Opsio manage our multi-account AWS environment?
Yes. We manage multi-account environments using AWS Organizations and Control Tower with consolidated monitoring, centralised security policies, and cross-account access management. Our Terraform modules support multi-account deployments with consistent networking, security, and compliance configurations. We manage environments ranging from 3 to 50+ AWS accounts.
How do you operate EC2, containers, and serverless workloads differently?
Each compute paradigm has distinct operational characteristics. EC2 workloads receive AWS Systems Manager Patch Manager-driven patching, CloudWatch CPU and memory metrics, and right-sizing via Compute Optimizer. Container workloads on ECS Fargate and EKS get cluster autoscaler tuning, Container Insights, image scanning via Amazon ECR, and Kubernetes upgrade management with CKA/CKAD-certified engineers. Serverless workloads on Lambda and Step Functions are operated through CloudWatch Logs Insights, X-Ray tracing, concurrency and provisioned-capacity tuning, and reserved concurrency to protect from noisy neighbours. We do not apply EC2-style ops to containers, or container-style ops to serverless.
Is our migration eligible for AWS MAP funding under a managed migration?
Most enterprise migrations to AWS are eligible for the AWS Migration Acceleration Program (MAP) funding when delivered by an AWS Partner with AWS Migration & Modernization Competency — Opsio holds both. MAP funding has two tracks: assessment funding (smaller, available earlier in the engagement) and migration funding (sized to the eligible workload spend). The funding offsets a portion of professional-service fees and AWS run-rate. Eligibility is workload-specific and the funding application is handled by the migration engagement at /aws-migration-service/, not by ongoing managed services — but once a workload is migrated, this page operates it.
What are the SLA targets and escalation paths?
Every SLA tier commits to the same response times: Severity 1 (critical, production-down) incidents are acknowledged within 15 minutes, 24/7, with action started within 60 minutes; Severity 2 (degraded, business-impacting) within 30 minutes, with action started within 4 hours; Severity 3 (non-urgent) within 4 business hours. Service credits apply on every tier; the terms are in the master service agreement. Escalation paths run from on-call operations engineer to shift lead to engagement manager to head of operations, with named technical account managers on the Mission-Critical tier and direct AWS Premium Support engagement for vendor-side escalations.
Is cost optimisation included or charged separately?
Cost optimisation is included in the managed-services subscription — there is no separate FinOps add-on fee. Monthly cost reviews, Reserved Instance and Savings Plan modelling, right-sizing via Compute Optimizer, S3 lifecycle policy enforcement, and idle-resource cleanup are part of the standard service. The only separate engagement is a deeper FinOps transformation programme — accountability frameworks, showback, chargeback design — for organisations that want to embed FinOps culture across engineering teams. See /finops-cloud-financial-management/ for that scope.
How do we verify your AWS Partner tier status?
AWS Partner Network status is publicly verifiable through the AWS Partner Finder at partners.amazonaws.com/find. Search 'Opsio' and you will see Advanced Tier Services Partner with AWS Migration & Modernization Competency listed against our public partner profile. Partner tiers are audited annually by AWS against criteria including AWS certifications per FTE, customer-launched workload evidence, and Well-Architected Review delivery. Premier tier requires significantly higher technical and customer-evidence bars; Advanced tier is the threshold most mid-market customers should require from an AWS MSP.
Still have questions? Our team is ready to help.
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