A mid-sized e-commerce company with annual revenue of $12 million was experiencing periodic system outages that cost them an average of $20,000 per hour in lost sales and damaged customer relationships. Despite having basic backup systems in place, their recovery process was manual, time-consuming, and prone to errors.
The Challenge
The company faced multiple challenges: outdated backup systems, no formal recovery procedures, compliance concerns with customer data, and limited IT resources to develop a comprehensive solution.
Our Approach
Opsio’s IT disaster recovery consulting team implemented a multi-faceted strategy:
- Conducted thorough risk assessment and identified critical systems
- Implemented automated cloud-based backup solutions with 15-minute recovery point objectives
- Developed documented recovery procedures with clear staff responsibilities
- Established 24/7 monitoring with automated alerts
- Conducted regular testing and training to ensure readiness
The Results
70%
Reduction in Downtime
Customer Satisfaction
40%
Within six months of implementation, the company experienced:
- 70% reduction in system downtime
- Recovery time reduced from hours to minutes
- $300,000 estimated annual savings from prevented outages
- Improved customer satisfaction and retention
- Full compliance with payment card industry standards
“The ROI on our disaster recovery investment was clear within the first quarter. Beyond the financial impact, the peace of mind knowing we’re protected has been invaluable.”
– CTO, E-Commerce Company