Last updated on: 5 December 2025

PRIVACY AND COOKIES POLICY FOR OPSIO

1. INTRODUCTION

At Opsio AB (‘Opsio’), we value and respect your privacy. This Privacy and Cookies Policy (“Policy”) outlines what information we collect, how we process it, and why, when handling data that can directly or indirectly identify an individual (“Personal Data”). We are committed to maintaining the highest standards of data protection while delivering our wide range of quality products and services (“Services”) to our customers and subscribers (collectively referred to as “You” or “Users”).

 

We encourage you to read this Policy carefully, as it explains how Opsio collects, uses, and safeguards your Personal Data in connection with your interactions with us and our Services.

 

All processing of Personal Data is carried out in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

If you have any questions about this Policy or wish to make a request regarding the processing of your Personal Data, please contact us at info@opsio.se.

2. GENERAL PRINCIPLES OF PERSONAL DATA PROCESSING

Opsio shall process all Personal Data adhering to the general data processing principles:

  • Lawfulness, fairness, and transparency – Personal Data will be collected and processed lawfully, fairly, and transparently in relation to the individual (data subject).

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  • Purpose limitation – Personal Data will only be collected and used for specific, explicit, and legitimate purposes, and will not be processed in ways that are incompatible with those purposes.

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  • Data minimization – Personal Data will be adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

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  • Accuracy – Personal Data will be accurate and, where required, kept up to date.

  • Storage limitation – Personal Data will be retained only for as long as necessary to fulfill the purposes for which it was collected, and not longer.

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  • Integrity and confidentiality – Personal Data will be processed with appropriate security measures to protect against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage, using suitable technical and organizational safeguards.

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All and any information stored with Opsio’s is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. COLLECTION OF PERSONAL DATA

  • When you use our Services, visit our website, or access any related features, we may ask you to provide certain personally identifiable information. This may include, but is not limited to, your name, date of birth, age, device ID, log data, personal preferences, location, email address, password, time zone, and any other information you choose to share with us. Such data will be stored and used in accordance with this Policy.

    Opsio may also engage third-party services that collect information necessary to identify you. However, any such collection and processing of Personal Data will only take place with your explicit consent

4. USE OF PERSONAL DATA

We use, store, combine and process information, including Personal Data, about you to provide, understand, improve, and develop the Opsio Services, create and maintain a trusted and safer environment and comply with our legal obligations. The Personal Data collected by us are used for the following purposes:

      • User Identification: We collect and process personal information to identify Users and enable access to our Services. This information may also be used to provide support, notify you about updates or improvements, share changes to our Terms & Conditions or this Policy, and communicate other important information.

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      • Trusted Environment: Your information may be verified or authenticated to ensure accuracy. We also use it to detect and prevent fraud, spam, abuse, security incidents, and other unlawful or harmful activities.

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      • Market Research & Analysis: We use aggregated statistical data derived from Personal Data to understand customer needs, analyze sales trends, and improve our Services

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      • Service Optimization: Data such as device details, operating systems, and usage patterns help us diagnose technical issues, administer our Services, and enhance your overall browsing and purchasing experience.

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      • Support & Ticket Resolution: When you raise a ticket or report an issue, the information you provide (such as name, email, password, and attachments) is used to assess and resolve your concerns effectively.

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      • Personalized Marketing: Based on your interactions with Opsio and other Users, we may analyze data to provide customized offers and recommendations.

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      • Service & Billing Communication: We may contact you regarding your use of our Services—for example, notices of maintenance, responses to support tickets, payment reminders, or updates about changes to Services.

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      • Feedback Collection: To improve our Services, we may contact you for feedback on products or services you’ve received. In some cases, we may use third-party providers to collect feedback, sharing only necessary details (e.g., name, email, and reference number).

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      • Data Security & Fraud Prevention: We regularly monitor and verify Personal Data to prevent fraudulent activities and protect both our systems and the information we hold.

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      • Legal Compliance: In certain regions, laws and regulations may require us to maintain records of user activity and data related to the use of our website and Services.

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5. SOURCES OF PERSONAL DATA

We collect and receive your Personal Data from yourself (including your device) as well as from the following sources:

  • Your interactions with our website and Services

  • Social media platforms (e.g., LinkedIn, Google, etc.)

  • Other lawful sources

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  • For more information on how the third-parties named above process your personal data, you may refer their respective privacy and other relevant policies.
6. RETENTION AND DELETION

  • For as long as required to support our legitimate business interests, including fraud detection, prevention, and ensuring security.

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  • For compliance with legal obligations, such as tax requirements, regulatory reporting, and auditing purposes.

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  • For dispute resolution, ensuring issues are addressed appropriately.

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  • For enforcing agreements and safeguarding our legitimate rights and interests.

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  • For data protection purposes, as residual copies of your Personal Data may remain in our backup systems for a limited time, even after deletion, to guard against accidental or malicious loss or destruction.

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7. SECURITY

Opsio has implemented a range of physical, electronic, and procedural safeguards to protect the Personal Data you share with us. For example, we provide HTTPS secure access to most areas of our Services and continuously monitor our systems for potential vulnerabilities or attacks. In addition, we work with trusted third-party providers and explore new technologies to further strengthen the security of our Services and safeguard the privacy of our Users and Visitors.

 

However, despite these efforts, Opsio cannot guarantee absolute protection or security of your Personal Data.

 

We encourage you to take appropriate precautions when using our website and Services, and to avoid sharing sensitive information that, if disclosed, could result in significant or irreversible harm.

 

If you have any questions about the security of our Services, please contact us at info@opsio.se.”

8. OUR RIGHTS

We retain your personal information only for as long as necessary to deliver our Services and to meet our legal obligations. Once your Personal Data is no longer needed, Opsio will ensure it is securely deleted.

If you wish to stop us from using your personal information, you may request the erasure of your Personal Data.

 

Please note, however, that in certain circumstances we may be required to retain some of your information, including:

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:

  • Right of Access – You have the right to request access to the personal data we process about you.

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  • Right to Rectification – You can request correction of any inaccurate or incomplete personal information.

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  • Right to Data Portability – Where technically feasible, you may request that your personal data be transferred to you or another data controller. (This right is subject to the limitations set out in the EU General Data Protection Regulation).

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  • Right to Erasure – You may request the deletion of your personal data without undue delay, for legitimate reasons such as when the data is no longer required for the purposes it was collected or has been unlawfully processed.

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  • Right to Restrict Processing – You may request restriction of the processing of your personal data under certain legitimate circumstances.

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  • Right to Object – You may object to the processing of your personal data when it is based on legitimate interests, including its use for direct marketing purposes as outlined in this Policy.

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Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

9. ACCEPTANCE OF THIS POLICY

By using Opsio’s website and Services, you acknowledge that you have read and agreed to this Policy. If you do not agree with the terms outlined here, please discontinue use of our website and Services. Opsio reserves the right to update or amend this Policy at any time, and continued use of our website and Services will be deemed as acceptance of the updated Policy.

 

If we intend to use your information for purposes not covered in this Policy, we will seek your consent in advance.

10. COOKIES AND SIMILAR TECHNOLOGY

Cookies are small text files stored on your device that allow a web server in the domain that set the cookie to retrieve information later. We use cookies and similar technologies to remember your preferences and settings, enable secure sign-in, deliver interest-based advertising, prevent fraud, analyze the performance of our Services, and support other legitimate purposes.

11. TYPES OF COOKIES

Opsio uses functionality cookies to enhance the performance and usability of its website, along with tracking cookies that may be shared across different websites or services for valid marketing and advertising purposes.

12. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

13. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws prevailing in Sweden.

14. CONTACT

For all your requests or comments concerned with this Privacy Policy, please contact: info@opsio.se.

Log of Changes:

Version 1.1:

  • Clause 3 has been updated to include additional categories of personal data, such as passwords, time zone, and any other information you may provide.

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    In Clause 4, under the section ‘To Stay Connected’, the wording has been expanded to include: ‘as well as ensure that any issues you raise regarding our services are resolved.’

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    Additionally, Clause 4 has been amended to introduce a new section titled ‘To Resolve Tickets’ as an additional purpose for processing Personal Data.