Azure Managed Service — 24/7 Cloud Operations
Managing Azure is a 24/7 responsibility that consumes engineering time better spent on innovation. Security patches need deploying, Defender alerts need investigating, costs need optimising, and incidents need resolving at 3 AM. Opsio's Azure managed service handles the operational burden with certified engineers, proven processes, and contractual SLAs — so your team builds products while we keep the infrastructure running.
Trusted by 100+ organisations across 6 countries · 4.9/5 client rating
24/7
Operations Coverage
99.9%
Uptime SLA
30%
Cost Savings
<15min
Incident Response
What is Azure Managed Service?
Azure managed services provide outsourced 24/7 management of Microsoft Azure infrastructure including monitoring, patching, security operations, incident response, cost optimisation, backup management, and compliance — with contractual SLAs and transparent reporting.
Let Experts Manage Your Azure Operations
Azure operations complexity grows with every subscription, resource group, and service you deploy. Azure Monitor fires alerts that need investigation. Defender for Cloud identifies security misconfigurations that need remediation. VMs need OS patching within compliance windows. Reserved Instances need purchasing and managing. And when something breaks at 2 AM, someone needs to fix it before business users arrive. Building an internal team with 24/7 Azure operations capability requires 6+ FTEs, Azure certifications, and continuous training on a platform that releases hundreds of updates annually. Opsio's Azure managed service provides that operational capability as a fully managed service. Our certified Azure engineers monitor your environment 24/7 using Azure Monitor, Log Analytics, and custom dashboards. We handle incident response within contractual SLA targets, apply patches on schedule, manage security posture with Defender for Cloud, optimise costs monthly, and provide transparent reporting on everything we do. All infrastructure changes are managed through Terraform with full audit trails.
Our managed service scales from small environments with a handful of resources to enterprise estates spanning dozens of subscriptions and hundreds of services. We adapt to your operational maturity — from full management where we handle everything to co-managed models where your team handles application-layer operations while we manage infrastructure. Monthly operations reviews ensure alignment with your business objectives and continuous improvement.
What We Deliver
24/7 Monitoring & Incident Response
Azure Monitor, Log Analytics, and Application Insights configured for comprehensive visibility. Automated alerting with human investigation and resolution within SLA. Root cause analysis documented for every incident.
Patching & Maintenance
Azure Update Manager for automated VM patching with maintenance windows, pre-deployment testing in staging, and compliance tracking. Application and middleware patching coordinated with your release schedule.
Security Operations
Microsoft Defender for Cloud management, security alert investigation, vulnerability remediation, Azure AD security reviews, and compliance posture monitoring. CIS Azure Benchmark alignment with continuous drift detection.
Cost Management
Monthly cost optimisation reviews, right-sizing recommendations via Azure Advisor, Reserved Instance management, storage tier optimisation, and budget alert configuration. Average savings of 30% within the first quarter.
Backup & DR Management
Azure Backup policy management, backup job monitoring, failure remediation, retention policy compliance, and quarterly recovery testing to validate your business continuity capability.
Ready to get started?
Get Your Free Operations AssessmentWhy Choose Opsio
SLA-backed operations
Contractual uptime and response time guarantees with financial penalties. 99.9% availability and 15-minute critical incident response 24/7.
Terraform-managed changes
All infrastructure changes through version-controlled Terraform — fully auditable, reproducible, and reversible.
Proactive optimisation
Cost, security, and performance optimisation as continuous activities — not reactions to problems.
Transparent reporting
Monthly operations reports covering uptime, incidents, security posture, costs, and recommendations. Full visibility into everything we do.
Not sure yet? Start with a pilot.
Begin with a focused 2-week assessment. See real results before committing to a full engagement. If you proceed, the pilot cost is credited toward your project.
Our Delivery Process
Operations Assessment
Audit your Azure environment, operational gaps, monitoring coverage, and security posture. Deliverable: operations readiness report. Timeline: 1-2 weeks.
Onboarding & Tooling
Configure monitoring, alerting, Terraform state management, and ticketing integration. Establish operational procedures and escalation paths. Timeline: 2-3 weeks.
Managed Operations
24/7 monitoring, incident response, patching, security operations, and cost optimisation. SLA enforcement begins. Timeline: Ongoing from week 4.
Continuous Improvement
Monthly operations reviews, quarterly architecture assessments, and annual roadmap planning. Timeline: Ongoing.
Key Takeaways
- 24/7 Monitoring & Incident Response
- Patching & Maintenance
- Security Operations
- Cost Management
- Backup & DR Management
Azure Managed Service — 24/7 Cloud Operations FAQ
What does Azure managed service include?
Opsio's Azure managed service includes 24/7 infrastructure monitoring and incident response, VM and application patching, security operations with Defender for Cloud, backup management and DR testing, cost optimisation, and monthly operations reporting. All changes managed through Terraform. We cover VMs, AKS, App Services, SQL databases, storage, networking, and all commonly used Azure services.
How much do Azure managed services cost?
Pricing typically runs 10-15% of your monthly Azure consumption, with a minimum engagement of $3,000 per month. For environments spending $30,000-$100,000 monthly on Azure, managed services range from $4,000-$12,000 per month. Cost optimisation savings generally offset 50-100% of the management fee, making managed services effectively free or cost-positive.
Do we keep control of our Azure subscriptions?
Absolutely. You retain full owner access to all Azure subscriptions. Opsio operates using dedicated service accounts with defined RBAC permissions. All changes go through your approved change management process and are tracked in Terraform. You decide the level of autonomy — from full operational management to co-managed models.
How does Opsio handle Azure incidents?
Critical incidents receive initial response within 15 minutes, 24/7. Automated runbooks handle common scenarios (disk pressure, high CPU, failed health checks) in seconds. Human engineers investigate complex issues with continuous communication until resolution. Every incident produces a root cause analysis within 24 hours of resolution. Average actual response time for critical alerts is 8 minutes.
Still have questions? Our team is ready to help.
Get Your Free Operations AssessmentSpending Too Much Time Managing Azure?
Your engineers should innovate, not patch VMs. Get a free operations assessment showing how managed services improve reliability and reduce costs.
Azure Managed Service — 24/7 Cloud Operations
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