A mid-sized e-commerce company with annual revenue of $12 million was experiencing periodic system outages that cost them an average of $20,000 per hour in lost sales and damaged customer relationships. Despite having basic backup systems in place, their recovery process was manual, time-consuming, and prone to errors.
The Challenge
The company faced multiple challenges: outdated backup systems, no formal recovery procedures, compliance concerns with customer data, and limited IT resources to develop a comprehensive solution.
Our Approach
Opsio’s IT disaster recovery consulting team implemented a multi-faceted strategy:
- Conducted thorough risk assessment and identified critical systems
- Implemented automated cloud-based backup solutions with 15-minute recovery point objectives
- Developed documented recovery procedures with clear staff responsibilities
- Established 24/7 monitoring with automated alerts
- Conducted regular testing and training to ensure readiness
Within six months of implementation, the company experienced:
- 70% reduction in system downtime
- Recovery time reduced from hours to minutes
- $300,000 estimated annual savings from prevented outages
- Improved customer satisfaction and retention
- Full compliance with payment card industry standards