AWS Managed Services — 24/7 Operations & Support
Running AWS is a full-time job your team should not have to do. Patching EC2 instances, responding to CloudWatch alarms at 2 AM, managing IAM policies, and optimising costs across 200+ services requires dedicated expertise that most organisations cannot hire fast enough. Opsio's AWS managed services handle day-to-day operations, security, and optimisation so your engineers focus on building products — not managing infrastructure.
Trusted by 100+ organisations across 6 countries · 4.9/5 client rating
24/7
Monitoring & Response
99.9%
Uptime SLA
30%
Avg Cost Savings
<15min
Incident Response
What is AWS Managed Services?
AWS managed services provide outsourced 24/7 management of Amazon Web Services infrastructure including monitoring, patching, security hardening, incident response, cost optimisation, and compliance — delivering reliable cloud operations with contractual SLAs.
Let Experts Run Your AWS Infrastructure
AWS provides the building blocks — but operating those blocks reliably at scale requires constant attention. CloudWatch alerts fire at 3 AM when an RDS instance hits storage limits. Security patches need testing and deployment across dozens of EC2 instances within compliance windows. IAM policies drift as developers create overly permissive roles to unblock themselves. S3 buckets accumulate data without lifecycle policies. The operational burden grows linearly with your AWS footprint, and the talent market for experienced AWS engineers remains fiercely competitive. Opsio's AWS managed services take operational responsibility for your AWS environment with contractual SLAs. Our operations team monitors infrastructure health 24/7 using CloudWatch, CloudTrail, GuardDuty, and custom dashboards. We handle patching, backup verification, security incident response, capacity planning, and cost optimisation as an ongoing service — not reactive break-fix. Every action is documented, every change follows your approved change management process, and every incident produces a root cause analysis.
Our managed service model scales with your needs: from basic monitoring and alerting for small environments to full operational management with architecture evolution for enterprise workloads. We use Terraform for all infrastructure changes, ensuring reproducibility and audit trails. Monthly operations reviews cover uptime, incidents, security posture, cost trends, and recommendations for improvement.
What We Deliver
24/7 Monitoring & Incident Response
Continuous monitoring of EC2, RDS, ECS, Lambda, and all AWS services using CloudWatch, custom metrics, and synthetic checks. Automated alerting with human investigation and resolution within SLA. Root cause analysis for every incident.
Patching & Maintenance
Scheduled patching of OS, middleware, and application dependencies across your AWS fleet. Automated testing in staging environments before production deployment. Compliance-window adherence for regulated environments.
Security Operations
GuardDuty threat detection, Security Hub compliance monitoring, IAM access reviews, security group auditing, and encryption enforcement. CIS AWS Benchmark alignment with continuous drift detection and remediation.
Cost Optimisation
Monthly cost reviews with right-sizing recommendations, Reserved Instance and Savings Plan management, S3 lifecycle policy enforcement, and unused resource cleanup. Average savings of 30% within the first quarter.
Backup & Disaster Recovery
Automated backup management using AWS Backup with cross-region replication, retention policy enforcement, and quarterly recovery testing. RPO and RTO validation against your business continuity requirements.
Ready to get started?
Get Your Free Operations AuditWhy Choose Opsio
SLA-backed operations
Contractual uptime and response time SLAs with financial penalties. 99.9% availability and 15-minute incident response guaranteed 24/7.
Infrastructure as Code
All changes managed through Terraform — fully auditable, reproducible, and version-controlled. No manual console changes in production.
Proactive, not reactive
Capacity planning, security hardening, and cost optimisation are ongoing activities — not responses to outages and overspend.
Transparent reporting
Monthly operations reviews covering uptime, incidents, security, costs, and improvement recommendations. No black-box management.
Not sure yet? Start with a pilot.
Begin with a focused 2-week assessment. See real results before committing to a full engagement. If you proceed, the pilot cost is credited toward your project.
Our Delivery Process
Operations Assessment
Audit your current AWS environment, operational processes, monitoring gaps, and security posture. Deliverable: operations readiness report. Timeline: 1-2 weeks.
Onboarding & Tooling
Deploy monitoring agents, configure CloudWatch dashboards, set up alerting, and establish Terraform state management. Integrate with your ticketing system. Timeline: 2-3 weeks.
Managed Operations
24/7 monitoring, incident response, patching, security operations, and cost optimisation as an ongoing managed service. SLA enforcement begins. Timeline: Ongoing from week 4.
Monthly Reviews & Evolution
Monthly operations reviews with metrics, incident analysis, cost reports, and architecture improvement recommendations. Quarterly roadmap planning. Timeline: Ongoing.
Key Takeaways
- 24/7 Monitoring & Incident Response
- Patching & Maintenance
- Security Operations
- Cost Optimisation
- Backup & Disaster Recovery
AWS Managed Services — 24/7 Operations & Support FAQ
What do AWS managed services include?
Opsio's AWS managed services include 24/7 infrastructure monitoring and incident response, OS and middleware patching, security operations (GuardDuty, Security Hub, IAM reviews), backup management and DR testing, cost optimisation, and monthly operations reporting. All infrastructure changes are managed through Terraform with full audit trails. We cover EC2, RDS, ECS, EKS, Lambda, S3, CloudFront, and all commonly used AWS services.
How much do AWS managed services cost?
Pricing depends on the size and complexity of your AWS environment. Managed services typically run 10-15% of your monthly AWS spend, with a minimum engagement of $3,000 per month. For an environment with $30,000-$100,000 monthly AWS spend, managed services range from $4,000-$12,000 per month. Most clients find that cost savings from optimisation offset 50-100% of the management fee within the first quarter.
Do we lose control of our AWS environment?
No. You retain full access to your AWS accounts and can make changes at any time. Opsio operates as your operations team — following your change management processes, escalation procedures, and approval workflows. We use shared Terraform repositories so every change is visible and reviewable. You decide the level of autonomy we have, from full operational management to advisory-only monitoring.
How fast does Opsio respond to AWS incidents?
Our SLA guarantees initial response within 15 minutes for critical incidents and 30 minutes for high-priority issues, 24/7/365. Average actual response time is 8 minutes for critical alerts. Automated runbooks handle common scenarios (disk full, high CPU, failed health checks) in seconds. Human engineers investigate complex incidents and provide root cause analysis within 4 hours of resolution.
Can Opsio manage our multi-account AWS environment?
Yes. We manage multi-account environments using AWS Organizations and Control Tower with consolidated monitoring, centralised security policies, and cross-account access management. Our Terraform modules support multi-account deployments with consistent networking, security, and compliance configurations. We manage environments ranging from 3 to 50+ AWS accounts.
Still have questions? Our team is ready to help.
Get Your Free Operations AuditTired of Managing AWS Yourself?
Your engineers should build products, not manage infrastructure. Get a free operations audit and see how managed services improve reliability while reducing costs.
AWS Managed Services — 24/7 Operations & Support
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